Modern society has experienced prior times of panic and trouble. In the midst of the worldwide commotion around coronavirus, or COVID-19, the transportation industry is committed to keeping our high standards of customer care. For resources and questions about what we do, please read on ahead.
Cleanliness and Cancellations/Postponements
What are we doing differently to combat the spread of the virus at VIP Limousine?
At VIP Limousine, our first priority is the health and safety of all of our passengers. Our chauffeurs and office staff are at the same level of concern. Given the possible risks COVID-19 poses to the public, we are taking extra care to ensure that our vehicles and service are protected to the highest standards.
Before and after every trip, our team treats each vehicle to an extra interior treatment with disinfectant on all surfaces. Areas passengers touch such as door handles, grab handles, seat belt latches and buckles, and climate controls receive extra attention. We do not have printed materials in our vehicles, but water bottles are limited to passengers who request them. We store the water bottles in a sanitary area indoors at our warehouse and handle them with wipes to minimize any risk of transmission.
What happens if I have a current reservation with VIP Limousine?
Our cancellation policy remains the same as it has been for years, and varies slightly depending on what sort of service you have contracted with our company.
For black car service, the cancellation policy is as follows: clients may cancel a reservation until 24 hours prior to the scheduled departure time. Clients may also reschedule an existing trip up to 24 hours prior to departure with no penalty.
For limousine service, VIP Limousine requires a half-down non-refundable deposit for all reservations. We make this clear in our contracts and phone conversations with all of our clients, along with outlining it in our rental policy. Please note that deposits are not refundable under any circumstances. Cancellations within 7 days of departure will result in a charge for the full amount due. However, clients may reschedule to a different day and time and transfer the deposit. All we require is a new date and time as well as ensuring availability, since our services are first-come first-serve.
What makes us different from the competition regarding cancellations and rescheduling?
Many competing services require all of the money due up front, and it is 100% non-refundable. While we must abide by our cancellation policy at all times, we strive to work with our clients whose plans have changed due to unforeseen circumstances. If a client has a cancelled or postponed prom, for example, we strongly recommend transferring the existing deposit. This would be used towards a new reservation for a different date and time, whether for a rescheduled event or for alternative plans. A limousine ride is a once-in-a-lifetime experience for many people, and we want to ensure that our passengers, especially children, can keep their night to remember.
We commit to the #DrivenBetter difference every day and look forward to serving your transportation needs here in Utah. Please don’t hesitate to contact us with any questions or concerns.